FAQs

FAQs

DO I NEED TO FILL OUT A WAIVER?

All spectators and participants must have a valid waiver on file. If participants are under the age of 18, their waiver must be completed by a parent or legal guardian. Waivers can be filled out online or in store. Online waivers stay valid in our system for 1 year. Paper waivers that are filled out for birthday parties and other group events are valid for that day of jumping only and an additional waiver may need to be filled out next time you come in. Previous jumping at Launch Trampoline Park does not assure that your waiver will be on file. If you are unsure if your waiver is valid, please don’t hesitate to contact us prior to your arrival.

ARE YOU HIRING STAFF?

We are always looking for enthusiastic, friendly, and responsible  team members. To start your journey towards an awesome job… click here to apply!

ARE THERE ANY AGE RESTRICTIONS?

No, if you can walk, you can LAUNCH! Jumpers of all ages and abilities have fun bouncing on our trampoline courts and launching into our foam pit. And little launchers under 2 years of age are free with paid adult admission!

ARE YOUNGER CHILDREN RESTRICTED TO A CERTAIN AREA?

All kids are allowed to play in all areas of the park as long as they follow the rules. If a child is too young to understand and follow the rules, we may request that they stay in a designated area for the duration of their jump time.

DO I NEED TO MAKE RESERVATIONS OR CAN I JUST SHOW UP?

While you don’t need to make reservations ahead of time, we highly recommend it on weekends and school vacations as we typically book to capacity. At Launch Trampoline Park, there are no extra fees for reserving your jump spot in advance…we offer this free of charge so you can be guaranteed admission when you arrive!

HOW DO I MAKE RESERVATIONS?

To pre-book your tickets, you will need to enter your credit card/gift card information online in order to reserve your spots. We are unable to make reservations over the phone or without pre-purchasing your tickets. If you would like to reserve your spots with cash or a frequent launcher card, you will have to come to our facility and do this in person. To purchase ticket online click HERE.

WHAT IF I HAVE PRE-BOOKED TICKETS AND I AM RUNNING LATE?

Unfortunately your jump time is non-transferrable. Please plan on arriving at least 20 minutes before your jump time is set to begin to allow for waiver check in.  Your jump time will begin promptly at the time you chose. Think of it as though you have tickets to a movie. If you arrive late, you will miss part of the movie. They will not start the movie over for you because you hit traffic or didn’t get out of the house in time!

WHAT DO I NEED TO BRING WITH ME?

Please make sure you bring you Launch Grips socks and a photo ID!  If you do not have Launch Grip socks you can purchase them at check in.

WHERE CAN I PUT MY STUFF WHILE I JUMP?

Launch Trampoline Park offers limited cubbies for our guests. Launch Trampoline Park is not responsible for any stolen or lost items.

WHAT SHOULD I WEAR? DO WE NEED SPECIAL GEAR TO JUMP?

We guarantee you are going to get one heck of a workout at Launch Trampoline Park and we find people are happiest when they wear athletic clothes that allow for full range of motion! All jumpers must wear Launch Grip socks at all times.

I HAVE BEEN TRYING TO CALL AND CAN’T GET THROUGH TO ANYONE! WHAT’S UP WITH THAT?!

We experience an incredibly high volume of calls every day at Launch Trampoline Park. If you are calling during normal business hours and no one is able to take your call, we are probably on another line. Please leave a message and we will return your call as soon as possible!

DO YOU HAVE FOOD AVAILABLE?

Yes, our cafe provides a wide variety of food and beverages.

CAN I BRING IN OUTSIDE FOOD OR BEVERAGES?

Unfortunately, you cannot bring in outside food and beverages to Launch Trampoline Park, however we do have a wide variety available for sale in our Launch Cafe!

DO YOU HAVE DODGEBALL?

Not just dodgeball, but Launch Trampoline Dodgeball! Duck, dive, and soar through the air on our trampoline dodgeball court! Come with a team of friends or just pick up a game while you’re here!

CAN I HAVE MY BIRTHDAY PARTY AT LAUNCH TRAMPOLINE PARK?

Absolutely! We hold birthday parties everyday of the week that we are open! Click here to book your event or to check out our awesome packages!

 

DO YOU HAVE THINGS TO DO OTHER THAN JUMP?

Yes, play games and win prizes in our arcade, grab a bite to eat in our cafe, test your upper body strength in our state of the art Ninja Course, test out your balance in our Battle Pit or bring your laptop or smart phone and enjoy free wifi in the Launch Lounge. Check out our Attractions page for all the details!

WHO IS JOEY?

Joey is Launch Trampoline Park’s hip hoppin’ kangaroo. You will see Joey at Launch birthday parties, sporting events, road races, and charity events.